Shipping policy
Last updated: November 7, 2026
Thank you for shopping with Hearth and Hatchling. This policy explains how I ship your order, what it costs, and what to expect after you buy.
Order Processing
Each Hearth and Hatchling creation is handmade to order. Please allow 2–3 weeks for me to make your order once all customization details are confirmed. This making time does not include shipping or delivery time.
Your 2–3 week making time begins once your customization details are confirmed, not on the date you place your order.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside my control.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.
Order Tracking
Once your order ships, I'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
I ship within the United States only. International shipping is not available.
Address accuracy
Please check your shipping address at checkout. Contact me as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact me and I will help you work with the carrier.
Order Changes & Cancellations
A 50% non-refundable deposit is required upon ordering. You may cancel your order, but the deposit is non-refundable. To request a cancellation or discuss changes to your order, please contact me.
Questions?
Contact me at ambersunset2024@outlook.com or use the contact details in my contact information policy.